©ECMS Mauro Iacono, Francesco Palmieri, Marco Gribaudo, Massimo Ficco (Editors).The identification, classification and recording of events leading to deterioration of wine quality is essential for developing appropriate strategies to avoid them. This work introduces an adverse event reporting and learning system that can help preventing hazards and ensure the quality of the wines. The Eindhoven Classification Method (ECM) has been extended and adapted to the incidents of the wine industry. Logic Programming (LP) was used for Knowledge Representation and Reasoning (KRR) in order to model the universe of discourse, even in the presence of incomplete data, information or knowledge. On the other hand, the evolutionary process of the body of knowledge is to be understood as a process of energy devaluation, enabling the automatic extraction of knowledge and the generation of reports to identify the most relevant causes of errors that can lead to a poor wine quality. In addition, the answers to the problem are object of formal evidence through theorem proving.

© 2019 Association for Computing Machinery.In the last decades effective teaching and learning and e-learning environments have been performed in order to construct courses jointly with the collaboration with Industry and High-Level Educational Institutions. On another way there are several terminologies that attempt to specify the best teaching and learning methods applied to engineering, from problem-based learning, project-based learning, work-based learning, teamlearning, self-direct learning for example. However motivational studies and motivational scales typically discard uncertainty characteristic in for quantitatively evaluating the different dimensions on student's motivational assessment in (e)-learning environments. This paper presents a computerized framework grounded on Artificial Intelligence techniques, namely the Case Based Reasoning approach for problem solving, complemented with a Knowledge Representation and Reasoning method that considers unknown, incomplete or even self-contradictory data or knowledge in the motivational student's assessment.

© Springer Nature Switzerland AG 2019.Now, and in the times that follow, student education should focus on developing inclusive skills such as problem-solving and decision-making, where the role of the learning environment plays a crucial part, i.e., it is a process where the screen of the universe of discourse is accomplished in order to consider not only the complex relationships that flow among the objects that populate it, but also its inner structure, co-existing incomplete/unknown or even self-contradictory information or knowledge. As a result, we will focus on the development of an Intelligent Social Machine to assess Learning Environments in high schools, based on factors like School and Disciplinary Climates as well as Parental Involvement. The formal background will be to use Logic Programming to define its architecture based on a Deep Learning-Big Data approach to Knowledge Representation and Reasoning, complemented by an Evolutionary approach to Computing grounded on Virtual Intellects.

© 2019, Springer International Publishing AG, part of Springer Nature.Over the past few decades many different Information Technologies (IT) policies have been introduced, including COSO, ITIL, PMBook, CMM, ISO 2700x, Six Sigma, being COBIT IT (Control Objectives for IT) the framework that encompasses all IT and Information Systems (IS) governance activities at the organization’s level. As part of the applicability of quality services certification (ISO 9001) in all IT services of a public institution, it is presented a case study aimed at planning, managing and monitoring technological security infrastructures. It followed the guidelines for the ISO 2700x family, COBIT, ITIL and other standards and conducted a survey to complement the IT process’s objectives. With regard to an action-research methodology for problem-solving (i.e., a kind of attempt to improve or investigate practice) and according to the issue under analyze, the question is put into the terms, viz. “How can the ISO 2700x, COBIT, ITIL and other guidelines help with the planning, management and monitoring of technological security infrastructures and minimize the risk management of IT and IS?”. Indeed, it may be resolved that it is possible to achieve the goals of planning, managing and monitoring a technological security infrastructure. In the future, we will use Artificial Intelligence based approaches to problem solving such as Artificial Neural Networks and Cased Based Reasoning, to evaluate this issue.

© 2019, Springer International Publishing AG, part of Springer Nature. This study was carried out in training companies and aims to evaluate customer satisfaction. It focusses at the Organizations’ Quality-of-Management (QoM) that is in itself a major competitive advantage to differentiate them. Indeed, the universe of discourse is set in order to consider not only the complex relationships among the entities that populate it, but also to take into account its inner structure, where incomplete, unknown or even self-contradictory information or knowledge are present. One’s goal is at the development of a comprehensive and integrated computational model to ensure the Organizations’ Performance and its QoM in order to fulfill customer’s requirements. It is based on a Logic Programming approach to Knowledge Representation and Reasoning and grounded on an Artificial Neural Networks approach to computing.